Making the session booking flow easier to trust.
A usability audit of discovery, astrologer profiles, chat initiation, and wallet recharge.
01 / THE PROBLEM
What needed to make more sense?
Booking a consultation is the platform’s monetization loop. Too many similar profiles, unclear availability, ambiguous pricing, and a surprise wallet top-up can interrupt a user who is already trying to make a decision.
02 / DISCOVERY
How I approached it
- Audited four stages: astrologer discovery, profile review, chat initiation, and wallet top-up.
- Identified ten usability issues using Nielsen’s heuristics.
- Applied Hick’s, Fitts’s, Jakob’s, and Miller’s laws to choice overload, tap targets, familiar patterns, and information density.
03 / PRODUCT DECISIONS
The proposed direction
- Surface relevant recommendations, stronger sorting, and availability on listing cards.
- Use “sessions completed” rather than ambiguous “orders” as social proof.
- Standardize per-minute pricing and explain specializations through contextual help.
- Show balance warnings, a five-minute cost estimate, and recharge amounts translated into session duration.
- Add confirmation and recovery feedback around charged actions.
04 / MEASURES & LIMITS
What success would look like.
This is a heuristic review with proposed improvements. It does not claim a measured conversion uplift. Validate the proposals through booking-task usability sessions and a controlled comparison of recharge and chat-initiation completion.
05 / THE TAKEAWAY
The thought I’d carry forward.
Trust is also an interface problem: clearer labels, predictable costs, and visible availability can remove uncertainty at the moment of payment.
06 / ALL THE DETAILS
The original work, in full.
The complete research, diagrams, screens, and supporting details are in the original document.
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